Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I find my correct calf size?
We offer a wide range of calf widths. To find your perfect fit, measure the widest part of your calf while sitting down and refer to our detailed size guide on each product page.
What is your return policy?
We offer a 30-day return window for all unworn boots in their original packaging. Simply use our online portal to generate a return label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your boots made from genuine leather?
Every pair of DuoBoots is handcrafted in Portugal using high-quality, ethically sourced European leathers and suedes.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible buy-now-pay-later options through Klarna and Afterpay.